The refrigerated service delivery drivers have authority to leave your order at the delivery address if there is a safe and secure place to do so, and you will be able to see the delivery photos via the tracking link you received.
If the area is not secure, like an apartment block or routed for delivery outside of business hours, the order will be taken back to the local depot for redelivery another day. If you have additional instructions you would like included to assist for delivery (such as trading hours or where you would like your order left), you can add this into your tracking link.
Please note that delivery is 8am-6pm 7 days a week, and we cannot schedule delivery during a specific day or time. We recommend getting your order sent to an address that will be attended 7 days a week or has somewhere safe to leave the order, to avoid delivery failing and taking longer.
As our chocolates are temperature-sensitive, we will manage the heat exposure as much as possible, but unfortunately we cannot take responsibility for any melting or spoiling if the order is delivered appropriately but not collected.
Our same day service has authority to leave the order if there is somewhere safe to do so. If there is not somewhere safe, the order is returned to Koko Black and we will endeavour to send this out on the next available refrigerated service truck.
If delivery fails due to someone not being home to receive, we cannot refund the same day shipping cost.
DHL Express will send tracking information correctly, including a link for you to select your own delivery date and give authority to leave with delivery instructions.
Australia Post Express Post will take the order to the local post office for collection if there is no one home to receive the order.
Article is closed for comments.