What is your refund policy?

If you are not happy with your experience online or in store you should contact us here and we will work to resolve your concerns.

Any complaint must be submitted to the store manager or the Koko Black Customer Service team for consideration within 48 hours after the transaction. The request will be reviewed as soon as possible and a response will be provided on how we propose to rectify the experience. In order to rectify the experience the store manager or Customer Service team may request further information and/or photos to fully investigate.

All products are sold on a no return for credit basis, unless the products are received in a damaged state, are faulty, or incorrectly supplied. 

Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to our customers satisfaction. We will process any approved refunds within 5 business days of approval.