| Method | Ships To | Delivery Cost | Delivery Time Frame |
| FREE Refrigerated Shipping for orders over $100* | Australia | FREE |
VIC & NSW/ACT Up to 5 days |
|
Same Day Shipping Order before 12pm Monday-Friday |
Metro Melbourne | $25 |
Same day (6am-7pm) |
|
Same Day Delivery (4 Hour Delivery) |
Metropolitan areas within 20km of a Koko Black store | Varies based on delivery location |
4 hours for orders placed before 12pm, 7 days a week. This time frame can vary slightly depending on traffic and travel conditions |
|
DHL Express Delivery Order before 1pm Monday-Friday |
Metro locations (excl. TAS & WA) | Varies based on weight and delivery location | 1-3 business days |
|
Refrigerated Shipping* |
Australia | $20 |
VIC & NSW/ACT 3-5 business days (delivered 7 days a week 7am-7pm) |
Our warehouse needs 2-4 business days to pack and process orders for dispatch. This excludes Same Day Shipping and Same Day Delivery (4 Hour Delivery) which is processed same day, and DHL Express which is processed the same or next day. The time frames above are for delivery only once orders have been dispatched.
*We do not dispatch on weekends or VIC/national public holidays.
* Some areas are outside of our refrigerated service radius and will be dispatched with Australia Post Express Post. This service is not refrigerated, but orders will be packed with insulation and ice packs. This includes TAS, NT, Far North QLD, as well as any regional areas, parcel lockers or PO box addresses. This also includes orders placed with incorrect address information, such as incorrect suburbs or postcodes.
* Please note, due to rail delays, orders heading to WA may be subjected to delays outside of delivery company control *
While we do our best to ensure your order is delivered on time, Koko Black cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.
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