General
Becoming a Koko Black Member
- How do I create an account and become a member?
- I have bought online and receive your emails, am I already a member?
- How do I access Koko Black Member Discounts?
- I have forgotten my password, what do I do?
- How do I update my details in my account?
- How do I view my account order history?
Online Orders
- Can I get gift bags with my online order?
- How will COVID19 and lockdowns affect my order?
- Has my order gone through successfully?
- Can I add a gift message to my order?
- Can I send a gift anonymously?
- Can I add something to my order once it's been placed?
Click & Collect
- Do you offer Click & Collect?
- How does Click & Collect work?
- I can't see Click & Collect, where is it?
- Can I change my Click & Collect order after it has been placed?
- Is there a fee for Click & Collect?
- Are all products available for Click & Collect? And how do I know if the product I want is available?
Payments and Refunds
Our Products
Nutritional Information and Dietary Requirements
- Where can I find nutritional information for your products?
- Does Koko Black have any vegan-friendly chocolate?
- I'm gluten-intolerant. Do your products contain gluten?
- I'm dairy intolerant. Do your products contain dairy?
- I'm allergic to nuts. Do your products contain nuts?
- Are your products Halal?